Refund Policy

Effective Date: September 2024

At The Royal Saunas, we strive to provide our customers with the highest quality products and services. However, if you are not completely satisfied with your purchase, we are here to help.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

1. Timeframe: You must initiate the return within 30 days of receiving your order.

2. Condition: The item must be unused, in its original packaging, and in the same condition you received it.

3. Proof of Purchase: A receipt or proof of purchase is required for all refunds.

Non-Refundable Items

Certain items are non-refundable, including:

• Custom orders or personalized items.
• Products that have been used or altered.

Return Process

To return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at sales@blueicebath.com or call (435) 817-9359 to initiate the return process.

2. Return Shipping: You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

3. Packaging: Please ensure that the item is securely packaged to prevent damage during return shipping.

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Restocking Fees

If the return is not due to a shipping error or damaged item, a 20% restocking fee may apply, along with any applicable shipping fees.

Contact Us

If you have any questions about our Refund Policy, please contact us:

DLS GROUP LLC
15442 Ventura Blvd Ste 201 312
Sherman Oaks, California, 91403
Phone: (435) 817-9359
Email: sales@blueicebath.com